Refund policy
RETURN AND REFUND POLICY
We hope you are happy with your FlexiRinse Solutions purchase. If you need to request a return, please contact us before sending anything back.
Contact:
Please include your full name, order number and reason for the return.
CHANGE-OF-MIND RETURNS
You must contact us within 14 days of receiving your order if you wish to cancel or return it.
After notifying us, the product must be returned within 14 days.
To qualify for a change-of-mind return, the product must be:
• Unused and uninstalled
• In its original condition
• Returned with all components and accessories
• Packaged securely in its original packaging where possible
Products that have been installed, connected to water or used may not qualify for a change-of-mind return. This does not affect your rights if the product is faulty, damaged or not as described.
RETURN SHIPPING COSTS
Customers are responsible for arranging and paying for change-of-mind return shipping.
We strongly recommend using a tracked and insured delivery service. FlexiRinse Solutions is not responsible for returned parcels that are lost or damaged in transit.
Original and return shipping costs may not be refundable unless the product is faulty, damaged or incorrect.
DAMAGED, FAULTY OR INCORRECT PRODUCTS
If your product arrives damaged, faulty or different from what you ordered, please contact us before returning it.
Email flexirinsesolutions@gmail.com with:
• Your full name
• Your order number
• A description of the issue
• Clear photographs or videos of the product
• Photographs of the packaging and delivery label if the item arrived damaged
Please keep the product and all packaging while we review the issue.
We will assess the information provided and assist you with the appropriate solution. This may include troubleshooting, a replacement component, repair, replacement product or refund, depending on the circumstances.
Do not return a damaged, faulty or incorrect product until we have provided return instructions.
SINK UNIT RETURNS
Sink units must be returned unused, uninstalled and in their original condition.
Please package the sink unit securely, as customers may be responsible for damage caused by inadequate return packaging.
If your sink unit and no-plumbing kit arrived separately, please confirm which item you are returning when contacting us.
RETURN APPROVAL
Returns must be approved before they are sent. Once approved, we will provide the correct return address and any relevant instructions.
Items returned without contacting us first may take longer to identify and process.
REFUNDS
Returned products will be inspected after arrival.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
We may reduce a refund if a returned product has been used, installed, damaged or handled beyond what is reasonably necessary to inspect it.
ORDER CANCELLATIONS
If you wish to cancel an order before dispatch, contact us as soon as possible at flexirinsesolutions@gmail.com.
We cannot guarantee cancellation once an order has been processed or dispatched. If it has already been dispatched, the standard return procedure will apply.
INTERNATIONAL RETURNS
International customers are responsible for arranging and paying for change-of-mind return shipping.
Please clearly mark the parcel as returned goods where required. FlexiRinse Solutions is not responsible for customs fees caused by incorrectly completed return documentation.
YOUR LEGAL RIGHTS
Nothing in this policy limits your statutory rights where a product is faulty, damaged, unsafe or not as described.